Hristina Plaskovic

Client Relations Representative
Candidato verificato
Età 29
Località Belgrade, Serbia
Stato Available

Profilo

Client relations specialist, highly creative and enthusiastic with a great ability to grasp new information and develop new skills in a short period of time; able to work effectively under pressure, both independently and as a team player; comfortable with multitasking and prioritizing on a daily, detail oriented, flexible and easily adaptable to people and systems. 

Esperienze lavorative

N/A

Freelancer Customer Satisfaction Representative; Social Media Manager; Copywriter; Data analyst marzo 2018 - ora (6 anni 12 mesi)

CCBill

Merchant Support / Boarding and Compliance Specialist B2B Customer Support in integrating software into websites and online stores; Handling all forms of client communications via phone, chat and email; Project management / boarding new merchants and affiliates; Reviewing accounts and websites for compliance. marzo 2017 - febbraio 2018 (11 mesi)

NCR

Help Desk Agent / Technical Support Running the first class technical support with the end users; Ensuring the achievement of customer Service Level Agreement's (SLA’s) and customer satisfaction; Troubleshooting undocumented problems, escalating issues to the appropriate party(s), and communicating the solution to the customer; Providing help and additional training for new employees, and also providing feedback for improvement. aprile 2016 - novembre 2016 (7 mesi)

Sitel

Customer Service Representative Creating and managing airline ticket bookings, while in direct communication with end users; Booking and managing all kinds of special services, such as special assistance, unaccompanied minors services, weapons and pets carriage, while keeping in touch with airline and airport employees in order for all services to run smoothly, providing customer’s full satisfaction; Communicating all offers (sales and upselling activities) and solutions to the end users. ottobre 2015 - gennaio 2016 (3 mesi)

Educazione

Web Design

IT Academy 2015 - 2016

Management/Business Administration

Belgrade Business School 2008 - 2012

Tourism

Secondary School for Tourism 2004 - 2008

Competenze

Communication and Interpersonal skills Windows OS Ticketing systems WordPress Community Management Project Management Copywriting Sales SEO HTML Social Media Marketing Blogging platforms Customer Support Writing Microsoft Office Google Docs Mac OS CSS

Lingue

Inglese
Madrelingua o bilingue
Italiano
Basic
Portoghese
Basic
Serbo
Madrelingua o bilingue
Spagnolo
Fluente

Corsi

Copywriting
2018
Instagram Marketing 2018
2018

I profili sui Social Media

Hobby

  • Literature and writing
  • Blogging platforms and content creating
  • Photography
  • Music
  • Cinema
  • Fashion Illustration
  • Lettering
  • Painting
  • Drawing
  • Arts