Nevena Zvizdic

Customer Service Agent
Candidato verificato
Età 24
Località Belgrade, Serbia
Stato Available

Profilo

A team player with excellent communication skills and academic qualifications who has graduated with a B.A. in Arabic language. Possesing experience in Sales, Marketing, Hospitality and expertise in MS Office. Easy going by nature and able to get along with both work colleagues and senior managers . . I find myself to be very creative, eager to learn, hungry for knowledge and improvement of my abilities, self-reliant, yet completely capable of performing as a team member.

 

Esperienze lavorative

Travelodge Hotel

Front Desk Clerk • Greet, register and assign rooms to guests of a hotel • Make and confirm a reservation • Keep record of room availability and guests account • Verify customers credit and establish how the customers will pay for the accommodation maggio 2017 - settembre 2017 (4 mesi)

Freelance

Translator Translating all types of texts, documents, articles, books or material for lectures. ottobre 2016 - ora (8 anni 3 mesi)

Azut Media

Customer Service agent • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Review insurance policy terms to determine whether a particular loss is covered by insurance. giugno 2014 - settembre 2014 (3 mesi)

MPG Agency

Sales Promoter • Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies. • Inspect layouts and advertising copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications. • Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers settembre 2014 - luglio 2015 (10 mesi)

Freelance

Private Tutor for foreign languages Teaching foreign languages, mostly English. Teaching includes: grammar, vocabulary, writing, reading, listening, conversation and special programmes for certificates and entrance exams. settembre 2014 - ora (10 anni 4 mesi)

Educazione

Arabic language, literature and culture

Faculty of Philology, University of Belgrade 2013 - 2018

Competenze

MS Office WordPress Social Media Adaptabilty Time managment Collaboration Problem Solving Communicational Skills Creative thinking Adobe Photoshop cc Google Docs Google Sheets

Lingue

Arabo
Fluente
Francese
Basic
Inglese
Madrelingua o bilingue
Persiano
Basic
Serbo
Madrelingua o bilingue
Spagnolo
Conversazionale

I profili sui Social Media

Hobby

  • Theatre
  • Photography
  • Writing
  • Yoga
  • Jazz Ballet
  • Mountain Climbing
  • Video Production