Software Maintenance and Support Specialist
- Software maintenance at 2nd and 3rd support level (ASP.NET MVC, SharePoint, MS SQL Database...): problem identification, diagnosis, root cause analysis and resolution/escalation, in accordance with SLA, either on-site or via remote access,
- Ticketing system monitoring and administration,
- Monitoring various alerts and notifications, application logs, event logs, SQL jobs executions etc. on a daily basis,
- Responsible for communication with end user and/or 1st level support (e-mails, phone calls, conference calls),
- Manual software testing (gray-box),
- Keeping registry of applications components up-to-date; user manuals writing...
maggio 2015 - novembre 2016 (1 anno 6 mesi)