Bank Teller

Overview

The Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship.

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Sells cashier’s checks.
• Vault and ATM balancing.                           
• Holds/Stop payments.
• Monthly certifications.
• Account research.
• Order supplies and process mail.
• Assist with processing and scanning of daily teller work.
• Review and verify daily reports assigned by Branch Management.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Participate and contribute to the branch’s overall goals.
• Perform other duties as assigned.

Qualifications

Required:

• One year of recent Teller or cash handling experience
• High School Diploma or equivalent
• Excellent customer service skills including proper telephone etiquette
• Basic math skills
• Accurate typing and basic computer skills
• Good written and verbal skills required
• Detailed and accurate in a fast-paced environment
• Ability to work well in a team oriented environment

Preferred:

• Basic knowledge of Word and Excel preferred
• Fluency in Spanish is preferred

Physical Requirements:

• Local travel may be required
• Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position.
• Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists.
• Light work that may include moving objects up to 20 pounds.