Bilingual French – English Customer Support

Overview

Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.

Schedule

Flexible schedule opportunities – you schedule your hours!

Client hours of operation are open 24×7

This client is looking for Contractors who can provide 20+ hours per week on this program

Compensation

Bilingual contractors will earn a rate of US$0.31 per customer interaction minute with a 48 minute minimum guarantee.

Bilingual contractors can expect to earn an equivalent of US$14.88 – $18.60 per hour.

The contract rate for handling customer interactions in English only will earn a rate of US$0.28 per customer interaction minute and are guaranteed a minimum of 45 minutes per available hour.

Contractors on this program assisting in English only can expect to earn an equivalent of US$12.60 – $16.80 per hour.

Required Skills

Caring, sympathetic and helpful demeanor

Strong customer service skills, including active listening

Multi-tasking to find answers while on with customer

Ability to react and respond decisively in emergency situations

Ability to reassure, control and diffuse emotional and/or difficult calls

Prior experience with driver assistance programs is a bonus, but not required

Contractors on the bilingual queues will need to be fluently bilingual in Spanish and/or French

Tech Requirements

Quiet, uninterrupted environment during all working hours

Broadband internet connection, recommended at least 10 MBPS

Wired internet connection to be used during tech setups, while attending education classes and while working

Windows 10 or Windows 11 operating system must be used

Valid antivirus software installed, running and up to date

Wired USB headset with microphone (Gaming headsets not accepted)

Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

**Full PC requirements are listed at https://jobs.workingsolutions.com/faq/

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.