About this job
Category: Customer Service Jobs
Job description
uShip is seeking an upbeat and driven individual to join the Customer Support team as a full time Customer Support Specialist. This individual will work directly with the Customer Operations department to enhance all areas of customer support and involvement. Our goals are to try to end each interaction with a happy customer, to help our Product and User Experience teams create and enhance features that work for our customers, and to serve as the Voice of uShip. We’re collaborative and supportive, and we don’t use scripts to communicate with our customers.
JOB RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
Inform and educate customers on our products and services
Troubleshoot and resolve account or website problems
Provide resources and guide customers through resolution of disputes or issues
Serve as a mediator between shipping customers and service providers
Consistently deliver a positive customer support experience to every customer who reaches out to us
SKILLS REQUIRED
Strong written and oral communication skills
Ability to pay high attention to detail
Quick learner who adapts well to change in a fast paced environment
Team player, focused on the greater good and eager to pitch in to help when needed
Brings a high level of energy and interest to customer inquiries and remains calm and respectful, especially in stressful situations
Ability to understand and respond to customers’ needs in a timely manner via email and phone
Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
Excellent problem solving skills, ability to find creative solutions outside of the box
Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
Internet savvy and well versed in using transaction based internet sites
Microsoft office and Google Apps proficiency
PREFERRED SKILLS
Multilingual in the following languages a plus: Spanish, French, and German
Customer service and inbound call experience in a related industry
We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.
Job Link Apply on Anomadic