About this job
Category: Marketing Jobs
Job description
Why Gainsight?
Gainsight is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021.
Job Description:
As an integral member of the Gainsight product marketing team, you will lead strategy and execution focused on driving the growth of our Product Experience applications. You will be responsible for owning and delivering enterprise messaging, positioning, go-to-market priorities, sales support and more. We are looking for a cross-functional leader with the ability to influence and establish relationships to drive results.
What you’ll do
- Own and drive core product marketing capabilities including positioning, bill of materials, enablement, customer success, customer insights and competitive insights
- Collaborate cross-functionally with product management, demand, sales and customer success to align product priorities and execute on product growth and retention strategies
- Understand customer challenges and market opportunity to represent the voice of the customer and ensure a consistent, relevant customer experience
- Analyze data and market research to derive insights and inform marketing strategies
What you need to succeed
- Minimum 8+ years in enterprise product marketing or product management in SaaS required
- Product Marketing experience with product-led-growth required
- Customer-centric mindset with strong leadership and people management skills
- Excellent written and verbal communication skills
- Ability to distill complex ideas into powerful, customer-centric sales and marketing materials
- Ability to think and act strategically and express a point of view with detailed discovery and analysis of relevant data
- Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
- Our Leadership: We offer the leading tech solution for driving Customer Success.
- Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
- Our Technology: Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface.
- Our Impact: We help our customers make millions of dollars more per year.
- Our Clients: Big companies like Box, Adobe, Marketo, and many others.
- Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
- Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends
- Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.
Here are our 5 core values
- Golden Rule: We believe in trusting each other, and our community by exercising reliability.
- Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives.
- Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.
- Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere.
- Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.
We thank all the candidates who have shown interest in our company, but only shortlisted candidates will be contacted.
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