Senior Software Engineer - Business Response

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Do you relish the opportunity to design, build and run mission-critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24/7 so they can fix problems? Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

As a Senior Software Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

How you contribute to our vision: 

• From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.
• Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
• We test in production, so you’ll be involved in planning and running experiments where new features and existing code are deliberately stressed to find weaknesses and fix them proactively.
• With 12,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
• Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

About you, skills and attributes:

• You have a good understanding of the full web service architecture/technologies (e.g. CDN, request headers, API design, service load balance/routing, disaster recovery).
• You have a strong passion for developing elegant and well-designed frameworks.
• You are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.
• You have contributions to open source projects.

Minimum requirements:

• You have 8+ years of experience designing and developing customer-facing SaaS applications and web-based systems.
• You have experience in designing, building, and operating large systems with scalability, availability, and performance requirements.
• You have experience in at least one web programming framework (e.g. Ruby on Rails, Elixir).

Preferred qualifications:

• You have experience in designing and developing REST APIs.
• You have experience with AWS cloud ecosystem.
• You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.

PagerDuty offers:

• Competitive salaries and company equity
• Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
• Generous parental leave
• Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave
• Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
•  Paid employee volunteer time - 20 hours per year
• Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.