Brigitte Pirot

Tecnical Customer Support
Candidate verified
Age 44
Location Borghi, Italy
Status Available

Profile

I would be interested in a customer support role to make the most of my skills and languages.

For 6 years, I was in charge of first line support for the financial systems for our EMEA internal customers, which involved solving issues, creating reports and documentations, configuring the front end, implementing the system to new countries and being part of an international team to develop, test and implement the upgrade to the system, constantly communicating with users at all levels, from FDs to the end users.  

I have very strong analytical and problem-solving skills, highly accurate, fluent in French (I was born in France) and English (I lived in England for 22 years), with a good level in Italian,  an inquisitive mind.  I’m a fast learner, a good listener and love new challenges.

Work history

Italy on Motorbike

Customer Service Customer service, organising quotes and travel contracts, answering sales enquiries from different plat-forms, documentation translation. Responsible for the social medias (Facebook, Twitter, Instagram, LinkedIn). Website management with WordPress. March 2018 - April 2020 (2 years 1 month)

3M UK Plc

Content Specialist management of digital content for 4500 products. Responsible for the acquisition of content, videos and photos, working with copywriters, product managers, marketing directors and the internal photo stu-dio. Responsible for internal and external distribution of all contents in all EMEA languages for use on websites and e-commerce platforms. As part of the super user team, also responsible for the testing of new processes and technical changes to Hybris and Celum. February 2014 - December 2015 (1 year 10 months)

3M UK Plc

Accountant stock reconciliation, COGS and margins review. Process improvement to streamline reconciliations and databases. Webmaster of the departmental intranet site using FrontPage and SharePoint. December 2010 - February 2015 (4 years 2 months)

3M UK Plc

Technical Customer Support operations support to end users of EMEA finance. Technical and administrative support on PeopleSoft / Oracle ERP through tickets, chat, mail and telephone in French and English. Solving problems, pro-cess improvement, reporting development with BO Business Object. Administrative configuration of the system, creation and revision of the knowledge base, creation of training documentation, user training. Testing of new systems (functional, cross-functional and UAT) and implementation in different EMEA countries. July 2004 - December 2010 (6 years 5 months)

3M UK Plc

Accounts Payable Clerk reconciliation of supplier and ledger accounts, solving issues raised by suppliers and 3M employees, cancelling and re-issuing payments, posting monthly and year-end accruals. November 1997 - July 2004 (6 years 8 months)

GJ Wogan (1989) Ltd

Sales Administration administrative support for the sales department, organising quotes, processing orders in the CRM sys-tem, liaising with customers and suppliers, managing complaints and after-sales assistance to custom-ers. October 1996 - October 1997 (1 year )

Education

Customer Care

ADHR Formazione 56 hours 2021 - 2021

AAT

Bracknel & Wokingham College Association of Accounting Technicians 2002 - 2005

Skills

Data Analysis erp Content Management Software

Languages

English
Native or bilingual
French
Native or bilingual
Italian
Conversational

Courses

CompTIA A+ Certification
2021 Currently studying towards the certification

Social media profiles

Hobbies

  • Motorcycles