Ivana Jankovic

Virtual Assistant

Candidate verified

Age 26

Location Leskovac, Serbia

Status Available

Profile

Experienced Customer Service Representative with a demonstrated history of working in the information technology and services industry. Skilled in Sales, Entrepreneurship, Communication, Customer Satisfaction, and Sales Management. Strong support professional with a Bachelor's degree focused in Criminalistics and Criminal Science from University of Niš.

Work history

Lime Bike

Customer support representative July 2018 - now (6 years 6 months)

Native Camp

Home based online English teacher September 2017 - February 2018 (5 months)

STR Maca

Shop manager May 2012 - October 2015 (3 years 5 months)

Education

Criminalistic and security

Visoka skola strukovnih studija za kriminalistiku i bezbednost Nis 2016 - 2018

Skills

Sales Sales management Customer Service Customer Satisfaction Communication and people management Teamwork Time Management Microsoft Office Microsoft Excel Microsoft Word Microsoft PowerPoint Teaching foreign language

Languages

English
Fluent

French
Basic

Spanish
Basic

Courses

Understanding Language
2018 UNDERSTANDING LANGUAGE: LEARNING AND TEACHING UNIVERSITY OF SOUTHAMPTON AND BRITISH COUNCIL This online course introduced some of the latest ideas in research and practice in language learning and teaching

Digital Skills: Social Media
2018 DIGITAL SKILLS: SOCIAL MEDIA ACCENTURE This course explored why social media is so important for businesses today and how it can be used to establish and build brand presence. It outlined the key steps involved in promoting a brand through social media, including setting and tracking campaign objectives. Other topics covered included how to identify your target audience and the right channels, how to create engaging content, and how to manage your presence online.

Emergency Management
2018 EMERGENCY MANAGEMENT: RISK, INCIDENTS AND LEADERSHIP COVENTRY UNIVERSITY This online course provided you with an introduction to the concepts, issues, processes and structures relevant to the management of risk during the emergency phase of an incident. This included an examination of the relationship between formal risk management and command systems and leadership, and looked at the complex world of decision-making.