Jelena Djordjevic

Account Manager, Virtual Assistant

Candidate verified

Age 27

Location Belgrade, Serbia

Status Available

Profile

Multi-tasking, paying attention to details, precise and analytical, self-directed, solution-oriented, observant and understands the importance of listening, eager to take on new experience, team - player, persistent and knowledge-oriented

Work history

ClearTail Marketing

Account Manager • Setting up email campaigns, client's first point of contact, coordinating with the CEO, creating Google and SEO Reports and overall internal reporting, managing and updating internal database, Zoho CRM and versatile marketing tools and platforms • Handling ticketing support system and providing customer support June 2018 - January 2019 (7 months)

Lead Genius

Data Analyst • Researching for new prospects and leads, coordinating with project managers to ensure project deliverability • Data scraping and updating project pages on Confluence March 2016 - May 2018 (2 years 2 months)

Sitel SBA

Customer Service Rep • Handling inbound and outbound contacts via email/phone/chat, following communication procedures and policies, resolving product or service problems by clarifying the customer's complaint; • . Selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution August 2015 - January 2016 (5 months)

Education

Telecommunications

ICT College of Vocational Studies 2011 - 2015

Skills

customer service account management

Languages

English
Fluent

German
Basic

Italian
Conversational

Srpski
Native or bilingual

Courses

Content Marketing on Hubspot
2019