Elena Romanova

Account manager

Candidate verified

Age 29

Location Belgrade, Serbia

Status Available

Profile

Self-driven perfectionist.

Work history

Yandex.Taxi

Social media customer service representative (remote) Managing sensitive customer interactions, proposing creative solutions, and establishing rapport with the engaged community through various social media channels. The responsibilities are: - to resolve customer complaints and issues via email or social media (in Zendesk and directly), - to assist with using the service, - scan the internet to react and resolve issues mentioned in posts in blogs, public pages and other sources (thanks to Youscan). September 2017 - now (7 years 3 months)

Look At Media

Account manager in advertising sales department Advertising sales department support with: - document flow (contracts, supporting and closing documents), - control over the payments (also kindly reminding to a clients/agencies about the payments they owe), - launch and control of advertising campaigns on LAM websites in AdFox (Adriver) and with a help of traffic managers, - had to look into the legal and visual aspects of advertising materials (banners) and to advise on how to make them more attractive and effective for the audience, - counting, media planning, - reports (post-campaign, effectiveness during the advertising campaign), - providing statistics and insights of Look At Media websites, - client's support on every step. October 2014 - September 2016 (1 year 11 months)

Look At Media

Junior brand manager Had the luck to manage the brand awareness of the brands of Wonderzine and Furfur. Daily life was all about the following: - promotion using another publisher's resources such as websites and also magazines, - offline promo on a partner's events (festivals, markets and other events with a relevant audience), - organising events (<200 ppl) with no budget. November 2013 - October 2014 (11 months)

Afisha & Rambler United company

Marketing department assistant First experience in marketing. The main responsibilities were about: - advertising launch coordination (internet banners, print layouts); - reports - statistic and magazine issues for clients, documents for the finance department; - preparing media plans for advertising exchange; - document flow coordination; - payments coordination. This was for Afisha magazine and website along with other smaller projects of the publishing house - Afisha Eda, Afisha Mir. As well as the music festival Afisha Picnic. September 2012 - November 2013 (1 year 2 months)

NIKITA, Group of companies

HR assistant - documents flow (contracts for personnel, vacations, hiring and firing), - help with head hunting and interviews. November 2011 - September 2012 (10 months)

Education

Bachelor in sociology

Mendeleev Russian University of Chemistry and Technology, 2006 - 2011

Skills

Customer service Account management

Languages

English
Fluent

Russian
Native or bilingual

Courses

HTML & CSS
2014 Intensive course of HTML & CSS

Social media profiles

Hobbies

Photography