Elena Romanova

Account manager

Candidato verificato

Età 29

Località Belgrade, Serbia

Stato Available

Profilo

Self-driven perfectionist.

Esperienze lavorative

Yandex.Taxi

Social media customer service representative (remote) Managing sensitive customer interactions, proposing creative solutions, and establishing rapport with the engaged community through various social media channels. The responsibilities are: - to resolve customer complaints and issues via email or social media (in Zendesk and directly), - to assist with using the service, - scan the internet to react and resolve issues mentioned in posts in blogs, public pages and other sources (thanks to Youscan). settembre 2017 - ora (7 anni 3 mesi)

Look At Media

Account manager in advertising sales department Advertising sales department support with: - document flow (contracts, supporting and closing documents), - control over the payments (also kindly reminding to a clients/agencies about the payments they owe), - launch and control of advertising campaigns on LAM websites in AdFox (Adriver) and with a help of traffic managers, - had to look into the legal and visual aspects of advertising materials (banners) and to advise on how to make them more attractive and effective for the audience, - counting, media planning, - reports (post-campaign, effectiveness during the advertising campaign), - providing statistics and insights of Look At Media websites, - client's support on every step. ottobre 2014 - settembre 2016 (1 anno 11 mesi)

Look At Media

Junior brand manager Had the luck to manage the brand awareness of the brands of Wonderzine and Furfur. Daily life was all about the following: - promotion using another publisher's resources such as websites and also magazines, - offline promo on a partner's events (festivals, markets and other events with a relevant audience), - organising events (<200 ppl) with no budget. novembre 2013 - ottobre 2014 (11 mesi)

Afisha & Rambler United company

Marketing department assistant First experience in marketing. The main responsibilities were about: - advertising launch coordination (internet banners, print layouts); - reports - statistic and magazine issues for clients, documents for the finance department; - preparing media plans for advertising exchange; - document flow coordination; - payments coordination. This was for Afisha magazine and website along with other smaller projects of the publishing house - Afisha Eda, Afisha Mir. As well as the music festival Afisha Picnic. settembre 2012 - novembre 2013 (1 anno 2 mesi)

NIKITA, Group of companies

HR assistant - documents flow (contracts for personnel, vacations, hiring and firing), - help with head hunting and interviews. novembre 2011 - settembre 2012 (10 mesi)

Educazione

Bachelor in sociology

Mendeleev Russian University of Chemistry and Technology, 2006 - 2011

Competenze

Customer service Account management

Lingue

Inglese
Fluente

Russo
Madrelingua o bilingue

Corsi

HTML & CSS
2014 Intensive course of HTML & CSS

I profili sui Social Media

Hobby

Photography