Agency Success Program Manager

At Hopin, we’re reimagining virtual events.

As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene, learn, and interact face-to-face online. We’re spearheading the innovative technology that is enabling people to gather online like never before.

Our mission is simple: 

We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.

We’ve been recently funded by a16z, General Catalyst, IVP, Accel, DFJ Growth, Northzone, Coatue, Tiger Global, Salesforce Ventures and many other high profile investors.

The role:

Hopin aspires to be the preferred technology partner for innovative Event Agencies around the world. To achieve this goal, we are seeking a Program Manager to help establish and manage our Agency Success Program. You will work collaboratively with external Event Agencies and Hopin Agency Success Managers to build a best-in-class program that will provide the foundation for thriving, mutually beneficial Hopin-Agency partnerships. You will leverage past experience with partnership programs to inform our priorities while capitalizing on the unique opportunities presented by Hopin’s innovative technology to create a first of kind model for robust Agency-Hopin collaboration. As Hopin’s product portfolio expands (Streamyard, etc), you’ll expand and adapt the program to support the company’s growth.

Responsibilities:

• Collaborate cross-functionally throughout Hopin (including Legal, PR, Marketing, Engineering, Sales, Support, and more) to define and build our Agency Partner Program
• Develop a robust understanding of Agency needs from Hopin and work to develop assets that meet and exceed those needs
• Manage and grow a thriving community of Hopin certified Event Partners
• Establish and evolve certification, incentive, training, contracting, and business review program elements that scale up and scale back based on the needs and level of the Hopin-Agency Partnership.
• Programmatically manage Hopin partnerships that do not have a dedicated Account Manager.
• Establish systems of reporting and quality control that ensure our Agency program is meeting key performance indicators and that our end client’s are receiving exceptional support from their Event Agency.

About you:

• 5+ years building, scaling and operating a world-class partnership program
• Thrive in a fast paced, ambiguous environment and are comfortable making trade-offs between short-term and long-term success with a track record of impact.
• Tech Savvy - love software, tech and excited to learn about new software
• Experience with partner enablement and training programs including learning management systems (LMS) is a plus.
• Comfortable working with data, KPIs and spreadsheet based analysis.
• Fluent English speaker with outstanding written and verbal communication skills.
• Customer facing experience in Sales or Account Management is a plus.
• University degree or equivalent experience in a relevant field. MBA or other relevant post-graduate work is a bonus.

The offer:

• Competitive salary
• Fully remote, global team
• Flexible schedules
• Laptop assigned, Mac or Dell (Windows)
• $800 USD for Home-Office set up
• $1500 USD for Learning & Development

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.