Customer Success Manager

Our Mission – Securing the software that powers your world. At Veracode, we are focused on that mission every day. Veracode is recognized as a premier provider of SaaS-based application security solutions, transforming the way companies secure applications in today’s software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes.

Veracode is seeking a talented, results-oriented, energetic, intellectually curious and highly motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of usage, customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully and meet client expectations. 

Responsibilities: 

• Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives. 
• Create and manage customer onboarding plans leveraging appropriate expert resources as needed. 
• Create and manage account plans with customers which cover the entire customer journey. 
• Educate customers on the use and benefits of the Veracode solutions. 
• Build and maintain strong relationships within assigned accounts. 
• Work closely with Veracode Support and Security Consulting teams to ensure a consistently positive customer experience by providing oversight and management for issues and initiatives. 
• Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution. 
• Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering. 
• Provide monthly account reporting to management and internal stakeholders. 
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. 
• Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers. 
• Seek out and articulate expansion opportunities for customers to enhance their app sec program. 
• Collaborate with Sales team on account strategy and identify opportunities for them to sell products and services within accounts. 
• Other duties as assigned 

Required Skills/Experience: 

• 5 or more years of Customer Success / Security Program Manager/Technical Account Management / Project Management / Consulting experience. 
• Strong customer service skills – excellent verbal and written communication. 
• Ability to effectively manage multiple priorities and activities simultaneously. 
• High aptitude for learning new technologies and process. Solid analytical skills. 
• Bachelor’s degree 

Desired Skills/Experience: 

• Knowledgeable about application and general security 
• Salesforce tool experience 
• Previous experience working in a software company-working?with developers-understanding of the SDLC 

  The Veracode Way:

We Have a Passion and Commitment for Security
We consider security in everything we do. We act to preserve the trust our customers place in us.

We Help Our Customers Change the World
We deliver peace of mind to our customers so they can focus on the pursuit of their missions.

We Have Big Goals and Expect Big Outcomes
We are results driven. We take risks, compete boldly, and deliver valuable outcomes to our customers.

We Are Committed to Making Progress Together
We collaborate with each other, our user communities, our industry and together lead the world forward.

We Value Each Other
We value diversity. We have empathy for each other and assume positive intent.

We Are Proud to be Veracode
We have fun together. We honor who we are and work hard to achieve our potential.

More About Working at Veracode:

Veracode, is a leader in helping organizations secure the software that powers their world. Veracode’s SaaS platform and integrated solutions help security teams and software developers find and fix security-related defects at all points in the software development lifecycle, before they can be exploited by hackers. Our complete set of offerings help customers reduce the risk of data breaches, increase the speed of secure software delivery, meet compliance requirements, and cost effectively secure their software assets- whether that’s software they make, buy or sell.

Veracode serves more than 1,400 customers across a wide range of industries, including nearly one-third of the Fortune 100, three of the top four U.S. commercial banks and more than 20 of Forbes’ 100 Most Valuable Brands. Learn more at www.veracode.com, on the Veracode blog, on Twitter and in the Veracode Community.

At Veracode you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, Veracode’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

We are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

Privacy: https://www.veracode.com/legal-privacy