Enterprise Support Specialist

Splash’s mission is to develop the most innovative event technology to help marketers reach and engage their target audiences. From simplifying event creation to capturing attendee insights and measuring event impact, Splash enables teams to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.

What we’re looking for

As an Enterprise Support Specialist at Splash, you empower our event marketers with technical troubleshooting, advising on platform questions, and providing creative solutions in high-pressure situations. No matter what challenges you face, you curate Support to be a combination of software expertise and marketing best practices.

In this role, you’ll get to

Provide enterprise-level support for Splash platform and integrations by managing cases start-to-finish

Coordinate resolution plans directly with Product, Engineering, and Customer Success teams

Diagnose and communicate technical issues into marketing-friendly language

Use creative problem-solving and analytics skills to craft solutions based on customer use cases

Develop issue verification plans per issue type

Write tutorials and FAQs for the Help Center

Document client history, workflows, and best practices for internal support guides

Work with Priority and Priority Elite clients to provide long-term advice and support

Expected coverage to be 2:00pm EST – 11:00pm PST (Pacific Standard Time)

Who You Are

2+ years of experience in Technical Support industry

Experienced with case management systems (e.g. Zendesk, Salesforce)

Experienced with SaaS platforms, preferably in marketing automation or CRM (e.g. Marketo, Salesforce)

Experience supporting enterprise-scale application deployments

An expert with Google Docs, Microsoft Office, and relevant software programs in your field

A fantastic and proactive communicator with strong writing skills

Be able to work independently & as part of a team in a fast pace, rapid change environment

Bonus Points- Experienced with HTML, CSS, Javascript, and API setup

What we offer and other fun stuff!

We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer

Competitive base salary and stock options. Our success is your success

Brand new MacBook Pro and monthly stipend for work-from-home expenses.

Great healthcare benefits, with paid coverage for you and your family

Plenty of vacation days, with Splash-specific days off and 2 extra Mental Escape (M.E.) days per month to unplug from work

Remote first organization

A bunch of other great perks/benefits that would make this description too long if we included it

It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. We have a yearly company offsite (pending it being safe health-wise) and fun virtual events with the rest of your team and the company (IRL too when it’s safe!).

What’s Next?

If you’re interested in joining the team, apply below and you can expect to hear from us soon . Please give us at least 2 weeks to get back to you, as it takes a little TLC to review applications and see if there’s a possible fit for you here. It just takes a little TLC to go through all the applications and see if there’s a possible fit for you here.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you are looking for, the skills and experience you bring, what similar jobs pay and make sure there’s fair pay among those you’ll be working with. The base compensation amount for this role is targeted at $58,500 – $68,500 for those who are located in the United States. In addition to your cash compensation, every full-time employee will be able to participate in our employee equity program. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above. What we can’t quantify for you are all the exciting challenges, supportive team, and amazing culture we enjoy. Please click here to gain invaluable insights from our Splash Culture Book.

At Splash, we believe that big ideas and great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.

We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [[email protected]].