Marketing Operations Manager

About the role:

The Corporate Marketing Operations team is a newly formed function whose mission is to develop scalable, repeatable practices that amplify the efficacy of our Corporate Marketing and Product Marketing teams. The Marketing Operations Manager I will provide tactical support to a cross-functional team of marketers and designers, ensuring successful execution of processes, projects, and programs. You will also play an integral role in helping develop and shape our new Operations function. We are looking for someone who shares our passion for operational excellence and values humility, curiosity, adaptability, resourcefulness, and collaboration.

Responsibilities:

Support the scoping, definition, implementation, and adherence to SOPs, best practices, workflows, and processes across our various teams

Anticipate roadblocks, develop mitigation plans, and rightsize projects to ensure successful delivery and execution

Serve as a central point of contact between the Creative Design team and cross-functional stakeholders; manage the intake, triage, and trafficking process for all new design requests, and advise Design Manager on available capacity

Establish programming cadence for departmental All Hands meetings

Be an Asana super user; support teams in developing and systematizing projects and programs into Asana

Manage tooling portfolio as needed across our various teams, including but not limited to Asana, Axomo, Canva, Confluence, Getty Images

Collaborate with cross-functional Operations teams in the execution of interdependent initiatives, as well as to help advance the Operations Center of Excellence (CoE) within HashiCorp Marketing

Lead onboarding activities for new hires joining the Corporate Marketing and Product Marketing teams

Other responsibilities as directed

Skills and Qualifications:

2-3 years of experience in an Operations focused role, preferably in Marketing

Consistent track record to distill complex ideas into succinct and practical plans

Ability to work with a high degree of independence while partnering with a variety of cross-functional partners to achieve shared goals

Experience working in a fast-paced, matrixed environment

Strong written, verbal, and visual communication skills

Experience with Asana (or other project management platforms), GSuite, Canva, Figma, Slack with an ability to learn new software quickly