Order Management Specialist

PagerDuty is looking for a highly motivated and technically savvy Order Management professional. We are looking for someone who can collaborate and communicate cross-functionally, who is detail-oriented and possesses strong interpersonal communication skills as you'll be interacting with a variety of stakeholders within the company

How You Impact Our Vision

Review submitted contract and order forms for completeness, accuracy, and conformance to PagerDuty order acceptance policies.

Process orders and ensure clean bookings in compliance with company policy.

Manage all order entry activities for global operations, including customer order management and system input, order inquiries and follow-up, and customer contact/reporting

Manage daily visibility of order activity through Zuora system

Establish strong relationships with Sales, Sales Operations, Collections, Revenue Accounting, and other internal resources as appropriate.

Contribute ideas and innovations to improve upon existing systems, work processes and procedures.

Possess strong level of expertise in Salesforce.com Application

Resolve Order Management SFDC case tickets, track and drive approvals, and assist with reconciliation of transactions

About You

Proficient in Microsoft Excel

Strong analytical and strategic thinking skills

Self-starter and self-motivated

Ability to effectively multitask and prioritize in a dynamic environment

Attention to detail, follow through, excellent communication skills

High level of integrity and dependability with a strong sense of urgency and results-orientation

Ability to operate in a fast-paced environment with moderate supervision

Knowledge of ERP systems (Zuora Billing system preferred), MS Office (Excel, Word, PowerPoint),

Must have Salesforce (SFDC) experience

Minimum Qualifications

3+ years of related field experience

1 year of experience in high tech order management

Bachelor’s degree required

Preferred

SaaS Billing experience

Are you interested in joining one of the fastest growing global technology companies? Then apply now

Please Note: This role may be filled at a different level dependent on the candidate and based out of our San Francisco, Toronto, or Atlanta offices. Relocation Assistance not available at this time.

PagerDuty offers:

- Competitive salaries and company equity

- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family

- Generous parental leave

- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave

- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

- Paid employee volunteer time - 20 hours per year

- Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.