SVP, Client Services

ebelMouse is a high profile creative agency and SaaS platform for digital properties on the web.

Please apply to this job here:

https://careers.rebelmouse.com/o/svp-client-services

5+ years as a manager and team leader working with creative developers, designers, project managers and high profile customers.

5+ years of experience leading a client-facing team of an agency

Experience working with a SaaS platform

Proven history of building and integrating full-scale customer success systems and workflows

Experience building 360 degree view of our customers

Passionate about the software development space

Ability to translate the needs of developers into executable team processes

History of developing and managing highly effective customer retention strategies

Enthusiastic about team leadership

Ability to measure, analyze, and improve department-wide metrics and performance

https://careers.rebelmouse.com/o/svp-client-services

Effectively collaborate with Sales, Product, QA, Engineering and Marketing teams

Excellent written and verbal communication skills with a highly technical audience