Working Solutions

Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors. Industries served span consumer services, healthcare, retail and travel. A woman-owned business led by chief executive Kim Houlne, Working Solutions is seen as an innovator in remote workforces and a pioneer of the gig economy. Through its core team of employees and network of 110,000+ independent contractors, the company provides onshore contact center solutions in customer care, sales and tech support—often with double-digit results.?

Workforce quality

There is a lot to be said for a workforce with positive emotional connections to a thriving culture. The results aren't just anecdotal. Increased sales, reduced credit card churn, and elegant productive time, avoiding the superfluous scheduling nature of full-time employees.

In the virtual classroom of Working Solutions University™, certified educators teach agents about a client’s business, culture and customers. Our diverse talent pool of brand cheerleaders specialize in the industries we serve.

Recognized leader—enterprise shortlist

Recently, industry analyst Ovum ranked us among the leaders in home-based outsourcers. Ovum puts Working Soluions on the enterprise shortlist for service providers, stating the company“…will remain a top-line vendor in the home agent space for the foreseeable future.”

Success in business is about relationships—working with people you trust, count on, who step up and deliver. Consistently. We’ve done that for 25 years. We call it staying power. Our clients and customers call it proven.